Helpful Resources
Latest insights and playbooks
Practical guidance on conversational AI, customer experience, and modern support operations.
Customer Support & AI Strategy
Reducing L1 Support Tickets in Enterprise SaaS with Embedded Voice AI: A Prompt One Playbook
Prompt One customers are embedding Voice AI agents deep into enterprise SaaS workflows and cutting Level 1 support tickets by up to 40% — here’s how, with real-world benchmarks and practical best practices.
21 Jan 2026
Customer Support
Enterprise SaaS Self-Service That Actually Works: Beyond Chatbots
Why traditional self-service fails in enterprise SaaS—and how context-aware support changes everything.
06 Jan 2026
Product Strategy
From Tickets to Insights: Turning Support Data into Product Strategy
How modern SaaS teams transform support tickets, conversations, and signals into high-confidence product roadmap decisions.
12 Dec 2025
Customer Support & Product Strategy
From Ticket Firefighting to Product Leverage: How Support + Product + UX Remove User Bottlenecks
A practical operating system for turning repeat tickets into UX fixes, product changes, and in-app guidance—plus real examples from Atlassian, Intercom, and Buffer.
2026-01-22